Frequently Asked Questions

A Powered By Text team member will be in touch to start setting up your account. Our implementation team will walk you through getting your number provisioned, set up your texting campaigns, and train you on how to be successful in your texting journey. Then, you will have an account strategist who knows you and knows exactly what you care about. They will train you and give you all the best strategies to connect with your audience!

Your account strategist cares about you and your organization. They are with you every step of the way, guiding you on the best strategies that they’ve seen to be successful with other partners just like you. And, they are experts in your industry, so they know what it’s like to be in your shoes.

Dedicated Short Code plans require a 30-45 day runway to provision your dedicated short code with all mobile carriers, as well as execute the full implementation process. In the meantime, you can text from your verified 10-digit phone number once set up if you have an immediate need.

Verified 10-digit phone number plans will be able to start sending messages 1-3 business days after your verified 10-digit number is provisioned. This process starts as soon as your purchase completes AND you provide required the documents for 10-digit phone number registration (Privacy Policy URL & IRS EIN#).

You can send text-based messages (SMS) or picture and video messages (MMS) that includes digital content you already created, donation requests, event reminders and many other types. With our blueprint, our team will provide a knowledge base for you to access so you’ll never be left alone to figure it out.

Our software will NOT allow you to send a message without first obtaining and documenting consent from a participant’s mobile number and protects that number from receiving additional messages the moment they opt-out. This is a requirement and ultimately protects you, the texting industry, and your participants.

All of our pricing packages include UNLIMITED KEYWORDS! Keywords provide the best way to add subscribers to unlimited groups where you can send them tailored messages for your varied audience preferences.

A Dedicated Short Code allows you to have a unique 5-digit code to create keywords, pass messages, and more without having to share any content space with other organizations.

Cell phone carriers prefer this method for text marketing and do not have daily delivery limitations or long-codes will. This is the preferred method for compliant large-volume texting by mobile carriers.

It typically takes 30-45 days.

Short codes cannot be marked as spam. Make no mistake, dedicated short codes are preferred by all major US cell carriers for text messages. Long codes have a daily delivery limitation that short codes do not. Long codes can be flagged as spam and shut down by carriers, making short codes critical to successfully reaching your ministry.

Our industry relationships with the CTIA and other mobile regulation agencies, combined with practicing full compliance with the TCPA federal statues guides MBT in consulting and practice. We are experts at knowing the laws and rules so you don’t have to!